Quality Restaurant Service Guaranteed: A Training Outline Book PDF, ePub eBook

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Book Descriptions:
This illustrated guide for foodservice managers is base on the author's program which has been used successfully in over 60 U. S. hotels to achieve quality service and increased profitability. This is the first foodservice management book to outline training in a systematic, detailed way, integrating customer statifaction and profitability, and referring to Total Quality Management (TQM) principles.

Quality Restaurant Service Guaranteed: A Training Outline by Nancy Loman Scanlon

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